videos

Consumer engagement in non-government AOD services

In this session we will provide a panel discussion to:

  • understand the importance and benefits of consumer engagement for AOD services
  • hear about NADA’s consumer participation project and how it can support NADA members to grow consumer engagement
  • hear the perspectives and experiences of consumer engagement workers and peer workers in AOD services and their advice about what is important when engaging consumers representatives
  • understand how NGO AOD organisations can best support consumer engagement representatives working with their service
  • hear about NADA’s consumer and peer worker network group.


Panellists: Trinka Kent (Consumer Engagement Coordinator, NADA), Tony (consumer representative), Fabian (consumer representative), Mellissa Doran (Manager, Quality and Clinical Services Officer, Karralika Programs Inc) and Kristi Coyte (Elouera Residential Services, Lives Lived Well)

 

Back to the list

Related resources and videos

  • Research showcase
    •
  • Consumer participation audit tool
    •
  • Engaging consumers: Tricky or transformational?
    •
  • Policy toolkit (2nd edition)
    •
  • Planning framework and user guidebook
    •
  • Aboriginal inclusion tool
    •
    Tags: , ,

    Our other sites

    Find us on

    NADA proudly acknowledges the Gadigal people of the Eora Nation as the custodians of the land on which our office stands. We extend this acknowledgement to all Aboriginal and Torres Strait Islander people across Australia and pay our respects to Elders past, present and future.

    NADA has award level accreditation under the Australian Services Excellence Standards (ASES) a quality framework certified by Quality Innovation and Performance (QIP).

    NADA is a member of