Consumer engagement in non-government AOD services

In this session we will provide a panel discussion to:

  • understand the importance and benefits of consumer engagement for AOD services
  • hear about NADA’s consumer participation project and how it can support NADA members to grow consumer engagement
  • hear the perspectives and experiences of consumer engagement workers and peer workers in AOD services and their advice about what is important when engaging consumers representatives
  • understand how NGO AOD organisations can best support consumer engagement representatives working with their service
  • hear about NADA’s consumer and peer worker network group.

Panellists: Trinka Kent (Consumer Engagement Coordinator, NADA), Tony (consumer representative), Fabian (consumer representative), Mellissa Doran (Manager, Quality and Clinical Services Officer, Karralika Programs Inc) and Kristi Coyte (Elouera Residential Services, Lives Lived Well)


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