NGO service development grant program: round one funded projects

Non Government Alcohol and Other Drug (AOD) organisations, who are funded by NSW Health to provide AOD treatment services in NSW, applied for funding under the NGO Service Development Grant Program: Round 1 in 2019. The program has been devised for eligible organisations to undertake short-term projects that will support increased service capacity in regard to access, equity and safety for people seeking and engaging in AOD treatment.

Below are the successful projects for round 1 in 2019. Round two is now open.

The Buttery The project aims to consolidate client intake and assessment to a centralised team which will ensure consistency is maintained from the first contact made with a client through to a centralised model of triage assessment and intake. This will enable a consistent and streamlined process for every person or referrer making contact with the Buttery.This centralised intake and assessment process will also safeguard consistency in collection of initial contact and assessment data from clients. In recognition of the importance of this process we have purchased a client management software (MIMASO) which is being tailored to follow the client journey from initial contact through to treatment and aftercare.
CORE Community Services Drug and Alcohol Program‘The Miller Hub AOD Project’ is an action research project that will examine the impact of embedding a specialist AOD Case Manager in the Miller community in South West Sydney over a six-month period.The Case Manager, supported by Miller Hub staff and specialist activity providers, will deliver a ‘surge’ of client engagement that will be sustained over the longer term by upskilled Miller Hub staff and COREs broader AOD program. The pilot will engage with people aged 12-25 years with a particular focus on young people using methamphetamine.
Community Restorative CentreThis project seeks to improve access to holistic AOD support to Indigenous people at risk of criminal justice system involvement, with a particular focus on people leaving Broken Hill Correctional Centre, build the capacity of existing services in Broken Hill and Wilcannia to support Indigenous people with ongoing AOD use and related criminal justice system involvement, and work collaboratively with key service providers across the health and justice sectors to continue mapping existing AOD pathways for populations and to advocate for additional AOD options where required.
Kathleen York HouseThe project refines the intake process to provide greater support for both ineligible and eligible waitlisted clients. After developing a brief intervention and targeted referral package for ineligible clients, we will implement an enhanced engagement strategy for eligible clients who are wait-listed. These interventions are intended to improve the experiences of people accessing treatment and ensuring all people who contact our service are provided with assistance irrespective of their eligibility.
Lives Lived WellLives Lived Well NSW has developed an AOD Treatment Services Audit for Working with Aboriginal and Torres Strait Islander People to assist in making AOD services more culturally appropriate for Aboriginal and Torres Strait Islander people. We have partnered with The Watershed to support them to conduct the audit and implement the recommendations in detail.
We Help Ourselves (WHOS)Redevelopment of the WHOS website providing an ‘easy to access’ information and resources for people considering treatment at WHOS. It will feature the development of a new and high quality video of the ‘client journey’ underpinned by the clinical care standards from intake, assessment, participation and exiting WHOS programs.

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