Resources

This webinar is for frontline workers, managers and other service staff who collect data on behalf of their program.

The collection of client outcome measures is an important tool in tracking client progress and service delivery. The NADAbase Client Outcome Measurement System (COMS) assists with the measuring of client outcomes in non-government drug and alcohol organisations in NSW. NADAbase COMS incorporates four domains: mental health, substance use and dependence, general health and wellbeing and BBV.

Join us as we explore how to weave client outcomes questions into therapeutic conversation, and identify practical tips for workers to engage clients in the outcomes measurement process.

Key learning outcomes:
Identify and review foundational skills in building good relationships with clients
Apply skills in rapport building/active listening and find the ‘middle ground’ when talking to clients about sensitive topics

NADA Capability Framework Domains

Foundational knowledge and practice
1.3 Understand and apply knowledge about AOD use and AOD-related health conditions

Communication and engagement
2.1 Communicate and engage effectively with people accessing AOD services
2.4 Collaborate and work in partnership to deliver services

Access and equity
3.1 Recognise and respect the strengths, dignity and rights of people accessing services

Treatment and interventions
6.2 Undertake effective treatment and intervention planning
6.3 Deliver effective treatment and interventions