policy toolkit

policy toolkit


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Communications policy and supporting documents
This file contains one policy and x supporting documents.

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Communications policy

The purpose of this policy is to provide guidance in developing and implementing communication strategies which are effective, accessible, transparent and equitable dissemination and receipt of information and communications within the organisation and with clients, stakeholders, and the media.

Sections in this policy
Communication policy framework
Effective communication
Corporate image
Media communications/liaison
Marketing and promotion
Social media
Feedback and complaints
Privacy and confidentiality
Internal references
External references

Download supporting documents

Organisation communications audit tool
Publications subscription list
Media release template
Communications distribution list

Feedback and complaints
Feedback and complaints information sheet
Feedback form
Feedback record form
Feedback register
Complaints form
Complaints record form
Complaints register

Part of the human resources policy supporting documents
Code of conduct


Privacy Act 1988
NSW Privacy and Personal Information Protection Act 1998
Federal Circuit Court of Australia (Consequential Amendments) Act 2013
Privacy Amendment (Enhancing Privacy Protection) Act 2012

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