Trauma-informed practices for responding to difficult situations
‘Trauma-informed care is being treated with kindness— human kindness is what’s most important.’ (Tony, consumer)
Trauma-informed care is essential when delivering services and can be implemented in any service setting. Every person has a responsibility to practice in ways that are trauma-informed.
This practice guide contains information and advice for providing safe and inclusive service environments for people accessing support, their networks, and staff. It provides practical tips for preventing and responding to difficult situations using a trauma-informed, person-centred, and strengths-based approach.
NADA proudly acknowledges the Gadigal people of the Eora Nation as the custodians of the land on which our office stands. We extend this acknowledgement to all Aboriginal and Torres Strait Islander people across Australia and pay our respects to Elders past, present and future.
NADA has award level accreditation under the Australian Services Excellence Standards (ASES) a quality framework certified by Quality Innovation and Performance (QIP).