Demonstrate your organisation’s effectiveness in delivering high quality services The ‘Enhanced performance management guide’ provides organisations with an introduction to performance management processes, key concepts and the tools that can
This page contains links to guidelines and plans by the NSW and the Australian Governments relating to drug and alcohol and/or mental health policy and service delivery. NSW alcohol and
A guide for the NSW non-government AOD sector Benchmarking is one of a number of tools that an organisation can use to monitor and evaluate how well it is performing,
This resource provides an overview of the most relevant and useful standardised tools available to measure treatment outcomes, and to screen and assess mental health symptoms and conditions, drug and
Outcome based planning and reporting framework user guidebook for Aboriginal drug and alcohol residential rehabilitation services This resource was developed for Aboriginal AOD residential rehabilitation treatment services. The service planning
Clinical Care Standard 4Identifying, responding to, and ongoing monitoring of riskAssessing and responding to risk is an important part of service delivery. It starts at intake, continues throughout treatment, and
The information collected at intake and through the comprehensive assessment contributes to the shaping of the plan of action and steps to be taken during the person’s contact with the
The delivery of a comprehensive assessment needs to be respectful, holistic, culturally safe, trauma-informed and provide a positive experience of contact with the AOD sector. Download practice tips [PDF].
When we reflect on our intake processes, we come back to the intention, which is to provide a positive experience of a person’s first contact or re-engagement with a service.
The intention of the transfer of care process is to ensure that clients feel supported as they exit from our services. It is followed by documentation written in clear language,
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