Communications

Please be aware that NADA is currently reviewing and revising this toolkit to ensure it is in line with current legislation and practice requirements. As such, when using these documents, please check to ensure your content is in line with relevant legislation and any other policy requirements that may be applicable to your organisation.

Download policy template and all the supporting documents

Communications policy template (2017) and supporting documents
This file contains 1 policy and 12 supporting documents.

Download policy only

Communications policy template (2018)

The purpose of this policy is to provide guidance in developing and implementing communication strategies which are effective, accessible, transparent and equitable dissemination and receipt of information and communications within the organisation and with clients, stakeholders, and the media.

Sections in this policy
Communication policy framework
Effective communication
Corporate image
Media communications/liaison
Marketing and promotion
Social media
Feedback and complaints
Privacy and confidentiality
Internal references
External references

Download supporting documents

Communications audit tool (2019)
Publications subscription list template (2019)
Media release template (2019)
Communications distribution list template (2019)

Feedback and complaints templates
Feedback and complaints information sheet (2019)
Feedback form (2019)
Feedback record form (2019)
Feedback register (2019)
Complaint form (2019)
Complaints record form (2019)
Complaints register (2019)

Part of the HR policy template supporting documents
Code of conduct (2017)

Related legislation

Privacy Act 1988 (Cmlth)
NSW Privacy and Personal Information Protection Act 1998
Federal Circuit Court of Australia (Consequential Amendments) Act 2013 (Cmlth)
Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cmlth)