We are currently looking for two Intake Case Workers to join our Social Health and Wellbeing team. The Intake Case Worker is the first point of contact to new and existing clients to support and identify goals and objectives that meet individual needs.
This position is the first point both face-to-face and by phone, and involves triaging clients through intake assessments and arranging support options through the SHW channels, and where applicable, referring alternative support agencies.
DOES THIS SOUND LIKE YOU?
- Working with individuals through an intake assessment that holistically and flexibly meet the needs of the individual.
- Referring clients through to casework, counselling and clinical, ensuring mental, physical and emotional wellbeing of individuals are appropriately catered
- Assessing vulnerability of clients and provision of Energy Accounts Payment Assistance (‘EAPA’) applications and financial assistance requests
- Liaising and referring to internal and external service providers while providing emotional support and relief
- Ensuring all client information and provisions of service are correctly entered into the client database and other reporting mechanisms where required
- Supporting employees and volunteers in the delivery of frontline services to the community when required
