‘Trauma-informed care is being treated with kindness— human kindness is what’s most important.’ (Tony, consumer) Trauma-informed care is essential when delivering services and can be implemented in any service setting. Every person has a responsibility to practice in ways that are trauma-informed. This practice guide contains information and advice for providing safe and inclusive service […]
Language matters
Language is powerful—especially when discussing alcohol and other drugs (AOD) and the people who use them. Intended for the non-government AOD resource provides workers with best-practice guidelines on how to use language empower clients and reinforce a person-centred approach. Dr Robert Stirling, CEO of NADA, says: ‘Language Matters is about supporting us all to be […]
Asking sensitive questions: Considering the consumer perspective
Creating a safe and comfortable space for clients when they seek treatment is essential. One of the most important considerations is how to engage clients when they are sharing sensitive information about themselves. Asking sensitive questions is core to the work of clinicians and AOD workers, as this guarantees clients receive the best care planning […]
Trauma informed practices for responding to difficult situations: Resource launch
Warning: This webinar contains discussion of events and topics that may be emotionally challenging or confronting. NADA was approached to develop a resource for what happens during ‘difficult situations’, and what to do when it gets really pointy, or a client is ‘escalated’, or very ‘challenging’. This resource not only suggests strategies to use in […]
