policy toolkit

Service and program operations

Please be aware that NADA is currently reviewing and revising this toolkit to ensure it is in line with current legislation and practice requirements. As such, when using these documents, please check to ensure your content is in line with relevant legislation and any other policy requirements that may be applicable to your organisation.

Download policy template and all the supporting documents

Service and program operations policy template (2017) and supporting documents
This file contains 1 policy and 33 supporting documents.

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Service and Program Operations Policy template (2017) 

The purpose of this policy is to provide guidance on the responsible use of the organisation’s facilities, to ensure that its amenities and services are high quality and provide equal access to all its clients.

Sections in this policy
Service and program operations policy framework
Rights and responsibilities
Child protection
Client file management
Client orientation and use of common areas
Facilitating client visits
Client’s external commitments and appointments
Client health care
Medication management
Smoking
Possession of substances on premises
Client sexual safety
Client computers and communication systems
Social media and clients
Internal references
External references

Download supporting documents

Related legislation

Privacy Act 1988 (Cmlth)
Federal Circuit Court of Australia (Consequential Amendments) Act 2013 (Cmlth)
Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cmlth)
Drug Misuse and Trafficking Act 1985 (NSW)
Drugs, Poisons and Controlled Substances Act 1981 (VIC)
Poisons and Therapeutic Goods Act 1966 (NSW)
Poisons and Therapeutic Goods Regulation 2008 (NSW)
Children and Young Persons (Care and Protection Act 1998 (NSW)
Ombudsman Act 1974 (NSW)

Related policies


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