From 1 July 2018, non government organisations (NGOs) contracted by NSW Health to provide alcohol and other drug treatment services will have five core performance indicators included in contracts.
NADAbase online tutorial
NADAbase online tutorials provide videos, information and instructions to helps members to navigate through the various areas of NADAbase. The tutorials cover subject matters such as an introduction to NADAbase, the national and NSW minimum data set for alcohol and other drug treatment (NMDS), screeners, client outcomes measurement system (COMS), NADAbase reports, COMS reports interpretation […]
Enhanced performance management guide
Demonstrate your organisation’s effectiveness in delivering high quality services The ‘Enhanced performance management guide’ provides organisations with an introduction to performance management processes, key concepts and the tools that can enable them to reflect, plan and implement ways of measuring, analysing and reporting on the work they do. The guide provides information about developing a […]
Benchmarking
A guide for the NSW non-government AOD sector Benchmarking is one of a number of tools that an organisation can use to monitor and evaluate how well it is performing, and to drive continuous improvement in quality and outcomes. Download this resource [PDF] Benchmarking is primarily about comparison—comparing what a service is doing or how […]
Planning framework and user guidebook
Outcome based planning and reporting framework user guidebook for Aboriginal drug and alcohol residential rehabilitation services This resource was developed for Aboriginal AOD residential rehabilitation treatment services. The service planning framework provides organisations with guidance on how to incorporate best practice service delivery with organisational management and governance. It refers to areas such as quality […]
Key performance indicator specifications for NSW NGO AOD treatment services
These are NGO AOD sector specifications that have been the result of extensive engagement by members and their funders to work towards consistency in our approach to performance-related data. They have been collaboratively developed with the intent of reducing data and reporting burden and making measurement more meaningful. It may not be appropriate to apply […]
Better practice: performance management, evaluation, benchmarking
Enhancing performance management  How do you link theory with practice to ensure the interventions you are delivering are achieving your organisation’s desired outcomes? Watch this video to be introduced to performance management processes and key concepts in performance management. You will also be introduced to tools that will enable you to reflect, plan and […]