Please be aware that NADA is currently reviewing and revising this toolkit to ensure it is in line with current legislation and practice requirements. As such, when using these documents, please check to ensure your content is in line with relevant legislation and any other policy requirements that may be applicable to your organisation.
Download policy template and all the supporting documents
NADA service and program operations policy template and supporting documents
This file contains 1 policy and 33 supporting documents.
Download policy only
Service and program operations policy template (2017)
The purpose of this policy is to provide guidance on the responsible use of the organisation’s facilities, to ensure that its amenities and services are high quality and provide equal access to all its clients.
Sections in this policy
Service and program operations policy framework
Rights and responsibilities
Child protection
Client file management
Client orientation and use of common areas
Facilitating client visits
Client’s external commitments and appointments
Client health care
Medication management
Smoking
Possession of substances on premises
Client sexual safety
Client computers and communication systems
Social media and clients
Internal references
External references
Download supporting documents
Activities and visitors
Room allocation template (2017)
In-house activities form template (2017)
Activity calendar template (2017)
Client visitor request form template (2017)
Client file management
Client file review tool (2017)
Client file access request form template (2017)
Computer use templates
Client computer booking (2017)
Computer use do’s and don’ts poster (2017)
Computer and phone use guidelines (2017)
Health and food safety
Healthy eating poster (2017)
Health and hygiene of food handlers poster (2017)
Medication-related templates
Client medication summary (2017)
Client medication record (2017)
Client PRN medication record (2017)
Medications returned form (2017)
Medication administration authorisation sheet (2017)
Medication disposal form (2017)
Monthly medication audit (2017)
Sexual safety and sexual assault templates
Sexual safety standards poster (2017)
Sexual assault disclosure checklist (2017)
Factsheet – Responding to sexual assault disclosure (2017)
Substances on premises templates
Substance use in treatment agreement (2017)
Record of confiscated substance form (2017)
NADA possession on premises policy template(2019)
Other supporting documents
How to hand wash poster (2019)
Emergency response plan template (2019)
Notice of treatment letter template (2019)
Motor vehicle log template (2018)
Visitor register template (2018)
Incident report template (2018)
Policy review schedule template (2017)
Related legislation
Privacy Act 1988 (Cmlth)
Federal Circuit Court of Australia (Consequential Amendments) Act 2013 (Cmlth)
Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cmlth)
Drug Misuse and Trafficking Act 1985 (NSW)
Drugs, Poisons and Controlled Substances Act 1981 (VIC)
Poisons and Therapeutic Goods Act 1966 (NSW)
Poisons and Therapeutic Goods Regulation 2008 (NSW)
Children and Young Persons (Care and Protection Act 1998 (NSW)
Ombudsman Act 1974 (NSW)
